Clear terms for
connected care.

01About these terms

These Terms of Service (“Terms”) are an agreement between you and RetailX Ireland Ltd, trading as ShiftNua Technologies, a company registered in Ireland (company number 792326), registered office 27 Effernock Lane, Trim, Co. Meath, C15 W5XH, Ireland (“ShiftNua”, “we”, “us”). They apply to the ShiftNua website, apps and services (the “Services”).

By creating an account or using the Services you agree to these Terms and to our Privacy Policy. If you use ShiftNua on behalf of a facility, you confirm you are authorised to bind that organisation.

02Eligibility and accounts

• Professionals must be at least 18, legally entitled to work in the country where the shift takes place, and hold the registrations and qualifications they declare.
• Facilities must be lawfully operating healthcare or care providers and hold the licences or registrations their services require.
• You must give accurate information, keep it up to date, keep your password secure and tell us immediately about any unauthorised use. One account per person or facility.
• We verify accounts before they can post or apply for shifts. We may refuse, suspend or close an account if information is false, verification fails, or these Terms are broken.

03Verification

We review identity documents, professional registration, qualifications and facility documents, and confirm facility work locations. Verification reduces risk but is not a guarantee of a person’s competence, conduct or fitness to practise.

• Facilities remain responsible for their own pre-placement checks required by law or by their regulator (including Garda vetting where applicable), induction, and supervision on site.
• Professionals must tell us straight away if their registration, right to work or any declared qualification changes, lapses or is restricted.

04Posting, applying and booking shifts

• Facilities describe each shift accurately: role, date and times, location, hourly rate, breaks, required qualifications and duties. Facilities may limit who sees a shift (for example by area, qualifications or experience).
• Professionals may apply for shifts they are eligible for. A booking is confirmed only when the facility makes an offer and the professional accepts it.
• Once confirmed, both sides commit to the shift. Contact details are shared to support the placement and must be used only for that purpose.
• Professionals decide which shifts to accept and work as independent professionals; nothing in these Terms creates an employment, agency-worker or partnership relationship between ShiftNua and a professional.

05Attendance and timesheets

• Check-in uses the device’s GPS position and a two-way code exchange between the professional and the facility. Do not share codes with anyone not present.
• Hours are recorded from check-in to check-out, less unpaid breaks. Overtime or late finishes require a reason and the facility’s approval.
• Facilities must approve or dispute timesheets promptly and in good faith. Disputes are reviewed by ShiftNua using the attendance records, messages and evidence provided.
• Falsifying attendance, codes or timesheets is a serious breach and will lead to account closure and may be reported.

06Fees, invoices and payments

For facilities

• For each approved timesheet the facility pays the professional’s pay (approved hours × hourly rate) plus the ShiftNua platform fee shown in the app, plus VAT where applicable.
• Invoices are issued on your chosen billing schedule (daily or weekly) and are sent and collected by our payment processor, Stripe. Payment is due within 14 days unless stated otherwise.
• If you enable autopay, you authorise us, through Stripe, to charge your saved card or SEPA Direct Debit mandate for each invoice when it is issued. You can turn autopay off at any time for future invoices.
• Late payment may lead to suspension of posting rights and statutory interest and compensation under the European Communities (Late Payment in Commercial Transactions) Regulations 2012.

For professionals

• You receive 100% of your hourly rate for approved hours; ShiftNua’s fee is charged to the facility, not to you.
• Payouts are made through a Stripe Express account in your name. By connecting one you also agree to the Stripe Connected Account Agreement. Payouts are sent automatically on your chosen schedule after the facility’s payment is received.
• You are responsible for your own income tax, PRSI/USC or equivalent social contributions and any registrations required for self-employed work, unless we tell you otherwise in writing.

ShiftNua does not store full card or bank details; these are handled securely by Stripe.

07Cancellations and refunds

• Each shift shows its cancellation terms before booking. Unless a shift states otherwise, a facility may cancel free of charge up to 24 hours before the start; later cancellations may be charged as shown in the shift terms.
• Professionals should cancel as early as possible and at least 24 hours before the start except in emergencies. Repeated late cancellations or no-shows may lead to suspension.
• If a facility believes it was charged incorrectly, it should raise it within 14 days of the invoice. Where a charge is confirmed to be wrong (for example hours not worked or a duplicate payment), we will issue a credit or refund to the original payment method.
• Platform fees for shifts that were worked and approved are not refundable.

08Acceptable use

• Do not provide false information, impersonate anyone, or upload documents that are not genuine or not yours.
• Do not arrange to take bookings or payments for shifts found on ShiftNua outside the platform to avoid fees.
• Do not harass, discriminate against, or threaten anyone, or share patient-identifiable information through ShiftNua messages.
• Do not attempt to access other accounts, interfere with the Services, scrape data, or reverse-engineer the apps.
• Follow all applicable laws, professional codes of conduct and the facility’s reasonable on-site policies.

09Ratings and content

After a shift both sides may rate each other. Ratings must be honest and relate to the shift. You keep ownership of content you upload, and you grant ShiftNua a licence to use it to operate the Services. We may remove content that breaks these Terms.

10Our intellectual property

The ShiftNua name, logo, apps, website and software belong to ShiftNua or its licensors. We grant you a personal, non-transferable licence to use the Services in line with these Terms.

11Responsibility and liability

• ShiftNua provides the platform. The facility is responsible for the care setting, supervision, clinical decisions and on-site health and safety; the professional is responsible for their own professional practice.
• We aim to keep the Services available and accurate but provide them “as is”; we do not guarantee that shifts will be filled or that a professional will be available.
• To the extent permitted by law, ShiftNua is not liable for indirect or consequential losses, or for loss of profit, revenue or data. Our total liability to a facility or professional in any 12-month period is limited to the platform fees paid or payable in respect of the shifts concerned in that period.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law, and nothing affects your statutory rights as a consumer where they apply.

12Suspension and closure

You may close your account at any time by contacting us, after any open shifts, timesheets and payments are settled. We may suspend or close an account to protect patients, users or the platform, if verification lapses, or for breach of these Terms. We will explain why unless the law or safety prevents it.

13Changes to the Services and these Terms

We may update the Services and these Terms. For material changes we will notify you in the app or by email at least 14 days before they apply. If you continue to use ShiftNua after that date, the updated Terms apply.

14Governing law and disputes

These Terms are governed by the laws of Ireland, and the Irish courts have jurisdiction, without affecting any mandatory consumer protections in your country of residence. Please contact us first — most issues can be resolved quickly.

15Contact us