01Contact support
Our team helps healthcare facilities and healthcare professionals with accounts, verification, shifts, timesheets, invoices and payouts.
Email support
[email protected]
Write to us ↗
Registered office
27 Effernock Lane, Trim, Co. Meath, C15 W5XH, Ireland
Mon–Fri · 9:00–17:30 (Irish time)
Billing & payments
Invoices, autopay, refunds, payouts
Email billing ↗
Urgent shift issue
A shift today or tomorrow
Mark subject “URGENT” ↗
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To help us reply faster, include the email address on your ShiftNua account and, where relevant, the shift date, facility name or invoice number. Never send passwords, full card numbers or patient information by email.
02Response times
| Request | We aim to reply |
|---|---|
| Urgent issue with a shift today or tomorrow | Within 2 business hours |
| Payments, invoices, refunds and payouts | Within 1 business day |
| Account verification and documents | Within 2 business days |
| General questions and feedback | Within 2 business days |
| Privacy and data requests | Acknowledged within 3 business days; completed within 1 month |
03Help for facilities
How do we get our facility approved?
Create a facility account, upload your healthcare licence and company registration in Account → Documents & verification, and confirm your work-entrance location in Account → Facility location. Our team reviews everything, usually within 2 business days.
How do we post a shift?
Tap Post a shift, choose the role, date, hours, rate and requirements, and optionally limit who can see it by area or experience. You can save a draft and publish it later. Matching verified professionals are notified instantly.
How does check-in work?
When the professional arrives they show a 6-digit arrival code. Enter it in Shifts → the shift → Verify arrival; ShiftNua then shows your facility code for them to enter. Their phone also confirms they are within 100 m of your location.
How do we approve timesheets?
After the shift, the timesheet appears in Payments → Timesheets. Check the hours and breaks and tap Approve, or Dispute if something is wrong.
Can we cancel a shift?
Yes. Free cancellation applies up to 24 hours before the start unless the shift shows different terms. See Cancellations and refunds.
04Help for healthcare professionals
How do I get verified?
Upload a photo ID and your professional registration or qualification certificate in Account → Documents & verification. Once approved you can apply for shifts that match your role and qualifications.
Why can’t I see a shift?
Shifts are shown only to professionals whose verified role, qualifications, experience and area match what the facility requested. Keep your profile and documents up to date to see more shifts.
I’m not at the location — how do I check in?
Tap Get directions to open Google Maps. When you arrive and return to ShiftNua, your location is checked again automatically. If GPS fails, use Report a check-in problem on the shift.
When do I get paid?
Once the facility’s invoice is paid, your earnings are sent automatically to your connected Stripe payout account on your chosen schedule (daily, weekly on Fridays, or monthly). Stripe then pays out to your bank.
How do I change or disconnect my payout account?
Go to Earnings → payout account → ⋯ and choose Update bank or details or Disconnect account. Earnings already made are kept and paid once a new account is connected.
05Payments, invoices and autopay
- Facilities receive invoices on their chosen schedule (daily or weekly). Invoices are emailed and collected securely by Stripe.
- Accepted payment methods: credit and debit cards, Apple Pay, Google Pay and SEPA Direct Debit.
- Autopay: save a card or SEPA mandate in Payments → Invoices → Set up autopay and every invoice is paid automatically. You can turn it off at any time.
- Charges appear on bank and card statements as SHIFTNUA.
- ShiftNua never stores full card or bank details — Stripe handles them under PCI-DSS Level 1 security.
06Cancellations, refunds and disputes
- If you think an invoice is wrong, contact us within 14 days of the invoice date with the invoice number and the reason.
- Where a charge is confirmed incorrect (for example hours not worked or a duplicate payment) we issue a credit or a refund to the original payment method. Refunds usually reach you within 5–10 business days.
- Platform fees for shifts that were worked and approved are not refundable.
- Timesheet disagreements between a facility and a professional are reviewed by our team using attendance records and messages.
Full details are in our Terms of Service.
07Report a safety or conduct concern
If you have a concern about patient safety, professional conduct, fraud or a fake account, email [email protected] with the subject “Safety concern”. We review every report and may suspend accounts while we investigate. In an emergency, call 112 or 999.
08Privacy and account requests
To access, correct or delete your personal data, or to close your account, email [email protected] from the email address on your account. See our Privacy Policy for details.
09Company details
ShiftNua Technologies
RetailX Ireland Ltd, trading as ShiftNua Technologies
Company number 792326
VAT number IE4820135KH
27 Effernock Lane, Trim, Co. Meath, C15 W5XH, Ireland
Email: [email protected]
VAT number: IE4820135KH
Website: shiftnua.com